Levels Smoke Shop

Are you 21+?

You must be of legal age to enter. By entering, you confirm you meet the legal age requirement in your jurisdiction.

✦ Concept: blocks on load · 21+ for tobacco compliance
★ FREE SHIPPING OVER $75★ SHIPS IN 1–2 DAYS★ TRACKED ON EVERY ORDER★ BROKEN GLASS? WE'LL MAKE IT RIGHT ★ FREE SHIPPING OVER $75★ SHIPS IN 1–2 DAYS★ TRACKED ON EVERY ORDER★ BROKEN GLASS? WE'LL MAKE IT RIGHT
Home / Help & FAQ

Help &
FAQ

Shipping, returns, delivery & ordering — answered.

Shipping

How much is shipping?

Free USPS Priority on orders over $100, and free local delivery on orders over $75 within our West Palm Beach zone. Otherwise shipping is calculated at checkout by weight and destination.

How fast do orders ship?

Orders generally ship within 1–2 business days. You'll get tracking on every order so you can follow it door to door.

Do you ship worldwide?

Yes — we ship worldwide. International duties and taxes are the buyer's responsibility, and some items may be restricted depending on the destination.

How is my order packed?

Glass is packed to survive the trip, and high-end pieces ship in a free hard/Pelican-style case. Orders are discreet — no branding that gives away what's inside.

Returns & Damage

My glass arrived broken — what now?

We've got you. Contact us within 48 hours with photos of the item and the packaging and we'll send a replacement or refund. Please keep all packaging until the claim is resolved. Start a claim on the contact page or text 561-855-7069.

Can I return something I changed my mind on?

Unused, undamaged items in original packaging may be returned within 14 days. For health/safety reasons, used items, mouthpieces, vape/atomizer parts, and clearance items are final sale. See the full refund policy.

When do I get my refund?

Approved refunds go back to your original payment method after we receive and inspect the return. Original shipping isn't refundable unless the item was defective or incorrect.

Ordering & Delivery

How do I place an order?

Add items to your cart and check out online, or just text/DM us what you want. To order by phone, call or text 561-855-7069, or DM @levelssmoke on Instagram.

Do you offer local delivery?

Yes — same-day local delivery across the West Palm Beach area. See the delivery page for the zone and details. Free over $75; a small fee applies under that.

Do I have to be 21+?

Yes. You must be 21 or older to purchase, and we verify ID on functional items. Everything is sold for legal use only.

What payment do you accept?

Online checkout will support standard card payments once the store is live. For now you can also pay on local delivery or arrange payment by phone. (Accepted methods to be finalized with the live store.)

Still need help? Contact us → Read full policies